Which term refers to managing returns and recycling of goods?

• A. Distribution Center
• B. ERP
• C. Reverse Logistics
• D. Packaging

Answer: (C)

Reverse logistics is the term for managing returns and recycling of goods. It covers planning, implementing, and controlling the backward flow of products from customers back to the origin for returns, refurbishing, remanufacturing, recycling, or proper disposal. This helps recover value from items at end of life and reduce waste. A distribution center focuses on moving and storing goods in the forward supply chain, ERP is the software system that coordinates business processes, and packaging deals with the materials used to protect and present products during shipment. Therefore, the best term here is reverse logistics.